EXCHANGE POLICY

Your satisfaction is our ultimate goal at MIAJWL.

In the unlikely event that you are not satisfied with your purchase, please contact us at info@miajwl.com.au.  We kindly ask when emailing our customer service team that you consider there is a real person with real feelings behind the computer. Kindness and respect can go a long way. We try our best to promptly respond to all emails with the best customer service we can offer. Please be mindful that we do have to follow our Terms and Conditions and Exchange Policy below. We appreciate your understanding. 

 

TERMS AND CONDITIONS

  • Proof of purchase (original receipt or gift receipt from MIAJWL Australia) is required.  
  • As a goodwill gesture, MIAJWL Australia will offer an exchange or a store credit at no additional costs if you change your mind for items purchased online. More details below.
  • All items must be in their original packaging (watches must have the protective plastic film on the glass), with tags attached, in brand new condition, unworn, unaltered and free of damages. Each product will be inspected before any exchange or store credit is approved. 
  • Last Chance items, clearance items, gifts with purchase, gift boxes, gift cards, jewellery care products, earring backings and earrings, including earrings of hope, cannot be returned for an exchange or store credit. 
  • Discounts applied on the original order can be used only once. They can't be applied again on an exchange.
    • If the item is found to have a defect, you will be sent a new item. If the style is no longer available or you would prefer a different style, you will receive a store credit (in the form of an online promotional code). *
    • A gift card, excluding shipping fees, will be sent to you by email; which you will then be able to use to select another item by placing a new order on our website.
    • If item being returned was part of a group discount, the discount applicable will be deducted from amount to be credited.
  • Shipping fees are non-refundable. Therefore, shipping fees for the initial order will be deducted for any orders which had benefited from the free shipping offer. 
  • We do not cover the shipping cost of returning the items to us for any exchange.

  

ITEMS PURCHASED ONLINE

  • If you change your mind for an item purchased online; you may contact us within 7 calendar days of delivery to request an exchange by emailing info@miajwl.com.au. You will then have 5 calendar days, from the date of receiving the reply email, to post the item to us and provide us with the tracking number. 
  • For items purchased online during the holiday season (between 20th November to 24th December), you may contact us until the 1st of January to request an exchange. You will then have 5 calendar days, from the date of receiving the reply email, to post the item to us and provide us with the tracking number. We recommend standard postage with tracking number if sending through Australia Post. 
  • You will be able to select between a repair, exchange or store credit (in the form of an online promotional code).
  • Presentation of proof of purchase (original receipt or gift receipt from MIAJWL Australia) is required. 
  • Shipping fees* will be borne by you. 
  • If item being returned was part of a package discount, the discount will be deducted from amount to be credited.
  • If an item purchased online is deemed defective upon delivery or if you have received an incorrect item, please contact our team on info@miajwl.com.au within 5 calendar days from delivery date. The item will need to be sent back to us for investigation. You will have 5 calendar days, from the date of receiving the reply email, to post the item to us and provide us with the tracking number. We recommend standard postage through Australia Post. 
  • If the item is found to have a defect, you will be sent a new item. If the style is no longer available or you would prefer a different style, you will receive a store credit (in the form of an online promotional code). *
  • An online promotional code, excluding shipping fees, will be sent to you by email; which you will then be able to use to select another item by placing a new order on our site. 
  • If item being returned was part of a package discount, the discount applicable to the item being returned will be deducted from amount to be credited.
  • If the item is not found to be defective, our team will inform you. The return may be treated as a change of mind, if still within the change of mind policy.
  • Promotional codes are for a one-time, online use only and will be valid for 12 months from date of issue. 

* In some cases, defective items would be eligible for a full refund should the item be unable to be repaired or replaced. 

* As shipping fees are non-refundable, the initial shipping fee on the original order will be deducted from the amount credited.

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Requests for exchange and refunds from our online store will be processed within 5 business days of receipt of your package at our shipping centre.

MIAJWL Australia reserves the right to refuse a refund or an exchange if any of the above conditions is not respected.

 
These policies only apply in Australia and may not be available in other international markets. You have additional rights under the Australian Consumer Law that are not limited by this policy. For further information please visit the ACCC website.

For more information: contact us at info@miajwl.com.au